For best results, please follow our handy guide below when choosing a photo to upload. We use the exact image uploaded to create your artwork, so please only choose images you are happy for us to use.

We proudly offer multiple shipping options for all of our products. Total delivery time is estimated after payment is confirmed and based on the time for processing and the time for shipping. You can find the estimated shipping time within each product's description. Tracking numbers and tracking links will be sent to you via email after shipping.We often add your tracking number early before the item has been created, so that you can track the process as soon as it is handed over to the courier. To track your order, please log in to your account and view the order status. Please note that the estimated delivery times are estimates based on recent deliveries and shall not be seen as a guaranteed delivery timeframe. We do our best to ensure that the shipping process works as smoothly as possible, but in case of late delivery sadly we cannot issue a refund. If you wish to make an adjustment to your order or details, you must do so within 6 hours otherwise we cannot guarantee that this change will be made before creation or dispatch - this is because we try to get your items to you as fast as possible, and any changes will disrupt this process. Thank you.

There’s a few options to view your image:
 


1. You can hold the charm up to the light and look through the front of it
 to see your hidden photo.

2. You can hold the charm up to the light and put your phone camera close to the front of it you will see the image on your screen
.

3. If you shine a torch (iPhone torch works) through the back of it, the image will project (e.g onto a wall) this works better when the room is darker!